We have been listening to our customers and have been hard at work making some changes to ensure you can find the information you need easily within our product. We provide weekly updates on our GitHub discussions page, but wanted to go a little deeper with what has been released in the past month.
We are very excited to share an updated MagicBell Dashboard(v2). This is now the default for all users. Please take a look at https://app.magicbell.com/ to see it in action yourself, but some of the highlights are outlined below:
Metrics
We've revamped metrics to show more information in almost real-time. The data is scalable and easy to query across different time ranges. We now provide details of delivery success/failures broken out by channel, along with latency(per channel). All of this is brand new.
Events
You can now troubleshoot your deliveries in detail. You'll see a full list of your events, and once you highlight one, you'll get a more detailed view. This includes notification_id, channel, and delivery code, just a few of the details provided.
Integrations
Our Integrations page now clearly shows the available integrations and identifies the ones you have already configured. To find out more about what is supported, visit our docs.
Our site now also provides details on how to integrate MagicBell across a host of third-party platforms.
Support
As you can see from the Events Page screen grab, we have also added a "Need help?" button from an individual event/broadcast. This allows you to raise a ticket to our Support Team with all the information required for MagicBell to understand your issue. It stops needless back-and-forth to discover the root cause and means you can respond to your customer with confidence and speed.
In Conclusion
We are confident that these changes will make life easier for our customers. Feel free to send any feedback on the new dashboard to hello@magicbell.io.
The MagicBell Team